Refunds, in plain sentences
Payments are final; here is what that means, and what we do anyway. This page is the same policy as Section 5.8 of the Terms, written the way a person would say it; if the two ever disagree, the Terms are the ones that count.
01 Payments are final
All payments are final and non-refundable, except where the law requires otherwise. We may issue a refund at our discretion after reviewing a support request. The sections below say what that means for subscriptions and top-up credit, and how to ask.
02 Subscriptions
Cancel any time, from wherever you subscribed. You keep access until the end of the period you have already paid for, and the free tier is waiting underneath. Canceling does not refund the period you are in.
03 Credit top-ups
Top-up credit is not refundable and does not expire. It can only be spent while you hold an active paid subscription other than Bring-Your-Own-Key: it cannot be spent on that tier. If your subscription lapses, the balance is kept but sits unspent until you subscribe again. If your new subscription does not pick the balance up on its own, write to support@sovereignty.cc from the address you subscribed with before, or send your previous license key, and once we have confirmed the earlier subscription was yours we will make the balance available on the new one.
04 If the cloud services stop
If the cloud services are discontinued, or a paid feature your tier was sold on is dropped, the unused part of the period you paid for is refunded. Top-up credit gets the notice period in Section 17 of the Terms to be spent, and whatever is left when the services stop is refunded. The license to the app itself is not refunded, because the local features keep working without the cloud.
05 Asking anyway
Refunds are discretionary, not automatic. Email support@sovereignty.cc from the address you paid with, or say which one it was, and tell us what happened; we review every request. Refunds go back to the original payment method; the refund itself takes an afternoon on this end, and your bank usually shows it within five to ten business days. Your statement says Sovereignty LLC, which is who you bought from.
Please write before opening a dispute with your bank. A chargeback takes weeks and costs us both, and it is answered with this page.
One person, so a plain promise. Nothing here needs a form, a code or a reason beyond the one you give. If something about a payment feels wrong, write, and it goes to the front of the queue.